PRIVACY POLICY
This Privacy Policy describes how On-Ramp Indiana, Inc. d/b/a ORI.NET, including its affiliates Ethx Internet and the National Broadband Cooperative (collectively, “Provider,” “we,” or “us”), collects, uses, shares, and protects information about our subscribers and visitors to our websites. This Privacy Policy is incorporated into, and should be read together with, our Master Subscriber Agreement.
1. INFORMATION WE COLLECT
1.1 Account and Contact Information. Name, service address, billing address, email address, phone numbers (including mobile numbers), and other details you provide when you sign up for, request, or manage Services.
1.2 Billing Information. Payment method details and transaction history needed to bill for Services. Payment card and bank details are handled by our payment processors.
1.3 Service and Network Information. Information generated by providing Services, such as assigned IP addresses, equipment identifiers, connection status, usage, performance, and security logs.
1.4 Communications. Records of your calls, emails, text messages, and support tickets with us.
1.5 Website Information. Information you submit through forms on our websites, and basic usage information collected through cookies and similar technologies, including Google Analytics, to understand how our websites are used.
2. HOW WE USE INFORMATION
We use information only as necessary to furnish, install, maintain, bill for, support, and secure the Services; to communicate with you about your account and the Services; to respond to your requests; to improve our network and websites; and to comply with law.
3. TEXT MESSAGING (SMS)
3.1 Messages We Send. If you provide a mobile number and agree to receive text messages, we may send you account and service notifications (such as outage alerts, service updates, and installation or appointment reminders) and customer care messages, including two-way conversations with our support staff about your account, service, or support requests. We do not send marketing text messages.
3.2 How You Agree. You may agree to receive text messages when you sign up for Services and accept the Master Subscriber Agreement, when you tell our staff by phone or during an installation that we may text you, or when you send a text message to us.
3.3 Frequency and Charges. Message frequency varies. Message and data rates may apply.
3.4 Opting Out and Help. You can opt out at any time by replying STOP to any message; we will send one message confirming you have opted out, and you will receive no further text messages unless you opt in again. Reply HELP for help, or contact us at 317-774-2100 or [email protected]. Opting out of text messages does not affect your Services.
3.5 No Sharing of Mobile Information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors that provide support services, such as customer service or message delivery, solely to send the messages you have agreed to receive.
3.6 Carriers. Wireless carriers are not liable for delayed or undelivered messages.
4. HOW WE SHARE INFORMATION
4.1 No Sale or Marketing Use. Provider does not sell Subscriber information and does not share Subscriber information with third parties for their marketing purposes.
4.2 Service Providers. We share information with vendors that perform services for us, such as billing, payment processing, message delivery, and network operations, only as needed for them to perform those services.
4.3 Legal Process. Provider may disclose Subscriber information upon receipt of a valid subpoena, warrant, court order, NTIA BEAD audit request, or as otherwise permitted or required under federal or state law, and may report suspected illegal activity to authorities.
5. RETENTION AND SECURITY
5.1 Retention. We retain information for as long as needed to provide the Services and for operational, security, archival, or regulatory reasons.
5.2 Security. We use reasonable administrative, technical, and physical safeguards to protect information. No communication transmitted over the Internet or any network is completely secure, and we cannot guarantee the confidentiality of communications except where required by law.
6. YOUR CHOICES
You may update your account and contact information, or ask questions about this Privacy Policy, by contacting us. You may opt out of text messages at any time as described in Section 3.4.
7. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated date.
8. CONTACT US
On-Ramp Indiana, Inc. d/b/a ORI.NET 518 Herriman Ct, Noblesville, IN 46060 317-774-2100 · [email protected]