The Difference
You've tried the big guys.
How'd that work out?
We're not here to trash-talk anyone. But let's be honest about what the typical internet experience looks like—and what it could be instead.
You have a problem
Your internet is down. You call the support number on your bill. Press 1 for English. Press 3 for technical support. Enter your account number. Wait.
"Your estimated wait time is... 47 minutes."
You finally get someone. They ask if you've restarted your router. You have. Three times. They schedule a technician. Available window: next Thursday, 8am to 6pm. Take a day off work.
Technician doesn't show. No call. You start over.
You have a problem
Your internet is down. You call us. A person answers. First ring.
"Hey, this is Mike. What's going on?"
Mike pulls up your account. He can see there's an issue on our end— a splice got damaged during some construction down the street. We already have a crew heading over. Should be fixed within the hour.
Mike texts you when it's back up. It took 45 minutes.
Your monthly bill
$85. Every month. That's it.
No broadcast fee. No regulatory recovery fee. No "other charges and credits."
When we raised prices last year, we sent you an email a month before. It went up $5 because our costs went up. We explained exactly why.
Your bill next month? Still $85.
Your monthly bill
You signed up for $49.99/month. Great deal! For the first 12 months.
Month 13: $89.99. Plus $14.99 for the router rental. Plus $8.50 for the "broadcast TV fee" (you don't have TV service). Plus $3.50 for "regulatory recovery." Plus taxes.
Your actual bill: $127.43.
You call to complain. They offer you a new promotional rate. For 12 months. See you next year.
You want to leave
Your service has been terrible. You found a better option. Time to cancel.
"I see you're in a 24-month agreement. You have 7 months remaining. The early termination fee would be $240."
You didn't remember signing a 24-month agreement. Turns out it was buried in page 47 of the terms of service when you clicked "I agree."
You stay. What choice do you have?
You want to leave
Okay. We're sorry to see you go. Is there anything we could do better?
No? No problem. We'll process the cancellation today. Your service will end at the end of this billing cycle. No fees. No hassle.
We hope you'll consider us again if your situation changes. Take care.
(This almost never happens, by the way. Our churn rate is less than 2%.)
The difference isn't complicated.
We treat you the way we'd want to be treated. That's it. It's not a revolutionary business strategy. It's just... basic decency. The fact that it feels refreshing says more about the industry than it does about us.
What this means in practice
No contracts. Ever.
Month to month, cancel anytime. If we're not earning your business every single month, we don't deserve it.
The price is the price.
No hidden fees. No surprises on your third bill. What we quote you is what you pay.
Real humans answer the phone.
When you call 317-774-2100, a person picks up. They live in Central Indiana.
We tell you the truth.
If fiber isn't available at your address yet, we'll tell you. If fixed wireless won't work well because of your terrain, we'll tell you. We'd rather be honest than make a sale we can't deliver on.
We fix problems fast.
When something goes wrong—and sometimes it does—we don't make you wait a week for a technician. We have local crews. We respond the same day in most cases.
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