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 5-8-2013 Mail Server Failure

 

I would like to start by apologizing for the lengthy issues we have experienced with the mail environment you are currently setup on.   We understand how important mail is to your company, and we have been working 24/7 to restore service and plan a migration to our newest mail environment.   The current mail server you are using is at the end of its life, and we need to migrate away immediately.    Here is how the process will work.

1)         When ORI has setup all your email accounts in our new environment.  This environment can be accessed at http://mail01.ori.net or http://mail.yourdomain.com, of course using your own domain    name where we say “yourdomain.com”.

2)         ORI will change DNS settings on your domain, to tell the world that your mail is being delivered to a new server

3)         Email will start flowing to your new server within hours of changing DNS

4)         You may need to update your email software with updated settings if they don’t match our requirements

 

Here are the basic settings you would need (both POP and Imap):

Incoming Server:   mail.yourdomain.com

Incoming Port POP3:   110

Incoming Port IMAP:   143

Outgoing Port SMTP:   587 for both POP/IMAP setups

Outgoing Server Requires Authentication:   Yes required

Secure Password (SPA) or SSL:  Do not use these

 

We have setup guides for Outlook and Iphones on our website.   (Just be sure to use mail.yourdomain.com instead of “mail.ori.net”.)

Outlook Configuration

iPhone Configuration

Thunderbird Configuration

 Android Configuration

 

Lastly, now that you are live on the new server, we need to think about migration of any email messages left on the old server to the new server.

When you go to http://mail01.ori.net or http://mail.yourdomain.com (once dns updates), you will see a login screen.   Login with your email address and password and go through the quick setup.   Then use the following steps for moving mail from the old server:

Go to settings menu (2nd from bottom in left menu). 

Go to “My settings” section, then open “advanced settings” area, and click on mailbox migration. 

For account type choose “other” and click next.  

Put a checkbox next to “email” and click next.  

 

Then put in server settings:

Type = POP

Server Address = 38.123.7.197

Port 110

User/Pass for your account.

Do NOT check SSL.

 

If you are a webmail only user, and you do not use any mail software, rather the webmail exclusively, then choose IMAP instead of POP, and  use port 143 instead of 110.

Then hit the TEST SETTINGS BUTTON. 

If successfully, then click next and proceed.   (If it fails, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or 317-774-2100 for further troubleshooting.)

You can close the window once it starts and it will run in the background to pull mail from old server.

Once mail migration completes, you should be fully functional on the new server.

 

Please send messages to This email address is being protected from spambots. You need JavaScript enabled to view it. or call our offices for any further assistance!

 

Regards,

ORI Support Staff



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